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communication

4 tips for writing e-mail messages

4 Tips for Writing Emails That People Will Read
We have all skimmed an e-mail message — or simply deleted it — because it didn’t seem immediately important or useful. That was likely not the author’s intention. These four tips will help your e-mail messages be read, not trashed:

  1. Delete redundancies. When we sense repetition, we are likely to start skimming or stop reading altogether.
  2. Be specific. Replace adjectives and adverbs with numbers or examples. “This huge mistake is costing us lots of money” is better said, “This mistake is costing $1 million a month.”
  3. Stay on topic. If a sentence doesn’t relate to your main point, delete it.
  4. Shorten. Many of us read emails on a mobile device. Keep in mind that an e-mail message with only 10 sentences looks like a lengthy missive on a Blackberry or iPhone screen.
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About barriebyron

Innovative, DITA-using information developer specializing in presenting complex ideas in ways that are clear and concise. Persistent optimist, intrepid adventurer, mentor. Builder of relationships, connecting friends and peers to people they want to know. Toastmaster, social duct tape, and generator of goodwill. Follow me on twitter @barriebyron

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